It’s very normal to have some questions about counselling, so I have tried to answer the commonly asked questions here. If you’re still unsure or have further questions, click below to book your free 15 minute consultation

1. How does online therapy work?

Once an appointment is booked, you will be sent a link for our Zoom meeting a few hours before the appointment. A couple of minutes before your allocated time, get yourself comfortable and click on the link. You will enter the meeting once I have logged in. If there are any technical issues, I will call you immediately.

2. What does it cost?

A counselling session costs $110

3. Is it secure?

Yes, Zoom produces a unique link for each meeting booked, which is encrypted and ensures that our conversations are confidential.

4. Do I need to pay for apps to have online sessions?

Absolutely not, although you can download the Zoom app, it is not a requirement, all you need is a web browser, either on your laptop, PC, tablet or smart phone.

5. What happens in a counselling session?

Counselling is a confidential conversation between a trained counsellor and the client. Counsellors are trained to use a number of different techniques to help the client address their challenges in a positive way, clarifying issues and exploring and developing strategies to achieve their goals.

6. How long is a counselling session?

Counselling sessions usually run for around 50-60 minutes.

7. Do I need a referral?

No, you do not need a referral to see me.

8. Are my sessions confidential?

Absolutely, all sessions are confidential except when required by law to be disclosed. This is covered in the Privacy Policy.

9. How often do I have to have sessions?

There is no set schedule on how often you should have sessions, this is something we can discuss and decide what is appropriate for you.

10. When do I have to pay?

Payment is required at least 24 hours prior to the appointment.

11. Can I claim on Medicare?

Sessions with Chrissy Pantlin Counselling are not claimable on Medicare.

12. What is your cancellation policy?

Where possible, we ask that you give 24 hours notice if you need to cancel. However, we do understand that sometimes things come up that are unavoidable, so please just let us know as soon as possible. If there are 3 cancellations in a row without adequate notice, no more bookings will be taken without payment at the time of booking.

13. Can I see another therapist at the same time?

You are welcome to see other therapists at the same time, however we do recommend that you don’t overload yourself.

14. Are after hours appointments available?

Yes, if you do not see a suitable appointment time in the online bookings, please contact me to try and work out a time that works.

15. Do you work with LGBTIQ clients?

Absolutely, Chrissy Pantlin Counselling is an all-inclusive practice that will provide a safe, supportive environment for all clients.

Let me support you on your journey. Click on the button to arrange a free, confidential 15 minute chat about how I can help you.